If for any reason you are unhappy with your purchase, we will authorize an exchange or provide an online credit once we receive the returned item(s). Exchange requests must be made within 30 days of receiving your online order. We do not provide refunds.
To process an exchange, please send an email to firstname.lastname@example.org and include your order number and the reason for your exchange request. We will confirm the exchange within 2 business days and provide return instructions. Please note, you are responsible for the cost of mailing the items back to us and ZipperOn will cover the cost of shipping the replacement(s).
If you would like to return an item but do not want an exchange, we will issue an online store credit by email once we receive the returned items.
All ZipperOns returned must be in re-saleable condition (unworn, unwashed) with the original packing slip/receipt.
We stand behind our products.
If you find that an item you purchased is damaged, defective or incorrect, please let us know as soon as possible. There is a 30-day return policy for all damaged or defective items, and we will happily replace the item for you. Please send an email to email@example.com with a description of the damage (ideally attach a photo if possible) and your order number.
For damaged items, shipping costs will be covered by ZipperOn.